You can find other SLA models and examples here: HR services are very different from the other applications mentioned in this article, because the main purpose of the services provided is not related to IT. Information technology outsourcing agreements, in which the remuneration of service providers is linked to the results achieved, have gained popularity due to the development of pricing models based on time and equipment or full-time staff. Add a brief introduction to the agreement regarding the parties, the scope of the services and the duration of the contract. For example: the supplier must immediately inform the customer in writing whether or not the supplier`s performance level of an element of the provision of services by him is likely during the term of the contract. . . .